No Refunds and Returns Policy for Personalized Products

At Techtress Design Studio, we strive to create high-quality, customized products tailored specifically to your preferences. Due to the personalized nature of these items, the following policy applies:

No Refunds or Returns

• Personalized Products: All customized or made-to-order products are final sale and cannot be refunded, returned, or exchanged. This includes items with custom designs, text, photos, or other personalizations.

Exceptions

Refunds or replacements may be offered in the following cases:

1. Defective Items: If the product arrives damaged or has a manufacturing defect, please contact us within 3 days of receipt.
2. Incorrect Personalization: If the item does not match the personalization details provided at the time of purchase.

How to Report an Issue

• Contact us at 621-5794 within 3 days of receiving your order.
• Provide your order number, a description of the issue, and photos of the product showing the problem.
• Upon review, we will determine if the item is eligible for a replacement or refund.

Customer Responsibility

• It is the customer’s responsibility to ensure all personalization details (e.g., text, spelling, images) are accurate before submitting an order.
• We cannot offer refunds or exchanges for errors made during the ordering process.

By placing an order for a personalized product, you agree to these terms.

For further questions, please contact our support team at 621-5794.